Digital Payments consumer study in Kenya and Nigeria

Focus Area(s)
Financial inclusion systems

Problem:

Limited granular evidence on user preferences and trade-offs in digital payments constrained effective product design and market segmentation.

Solution/Outcome:

Applying economics-based conjoint analysis,and behavioural economics we conducted two country studies in Kenya and Nigeria. We combined international thematic expertise, local research partnerships, and field networks to generate user-level insights across diverse segments. Provided country level and cross-country  thematic insights reports.